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Returns and Refunds Policy

Enjoy shopping on Jankara with our easy return and refund policy

Thanks for stopping by! All you need to know about our returns and refunds timelines can be found right on this page.
Please note that only 1 attempt will be made to retrieve your item. 
Business days are from Monday to Friday, and do not include Weekends and Public Holidays.

1. Return Pick up Timeline:

The return pick up time starts from the day you make a request to return an item to the day one of our delivery associate retrieves the item that you will like to return.You can make a request to return an item, either by calling our customer service on 08095265272 or by sending a mail to support@jankaramall.com

All Port-Harcourt Areas

Pick-up attempt completed within: 1 - 3 Business Days

All Other Cities

Pick-up attempt completed within: 1 - 3 Business Days

 

2. Refund Timeline:

The refund time starts from the day the item you would like to return is picked up by one of our delivery associates to the day the refund process is completed. 
Note: If the reason for returning an item cannot be validated by our inspection team, such item will be redelivered to you and a refund will not be processed.

All Port-harcourt Areas

 Refund processed within: 10 Business Days

All Other Cities

 Refund processed within: 10 Business Days

 

 

 

FAQ
What Is Jankaramall.com?

JANKARAMALL is owned and Managed by Jankara Ltd, an Omni channel commerce company that seeks to provide customers with a seamless shopping experiencewhether they're shopping online from a desktop or mobile device or by telephone. Jankara wasfounded in June, 2018 with headquarters in Port-Harcourt, Nigeria.

We sell groceries & consumer goods to Customers through multiple e-channels across Nigeria

We ship nationwide via our reliable delivery partners.


How Does Jankaramall.com Work?

Customers can shop on Jankaramall.com for items such as groceries, fresh produce, ready meals, beauty products, medicines, office supplies, books, audio & video tapes, home appliances & electronics and everything else you’ll find in a typical mega-supermarket. When customers add items to their order basket, they have the choice of selecting their preferred delivery option. The website is user-friendly and the service is interactive; we keep customers updated at every stage of the processing of their order.


Will You Deliver To My Area?

We currently deliver to Port-Harcourt and other locations within Nigeria. However delivery timelines and shipping fees vary based on mode of shipping selected, location and size of order.

 We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.


When Will I Receive My Order?

At checkout, you are able to select a preferred option suitable for you. We deliver 6 days a week from 8am to 7pm and can be at your door in as early as 3 hours after you order. Orders outside Port-Harcourt but within Nigeria are delivered between 3 to 8 working days.


How Much Will It Cost?

Shipping fees are displayed after you have selected your delivery address. Shipping fees vary based on mode of shipping selected, location and size of order.


How Do I Pay For My Order?

We accept online payments from all major Naira denominated debit and credit cards. We also offer payment on delivery options. T&C’s apply


Do Item Images Reflect Exactly What I Will Receive?

While most items show actual images of what will be delivered, some images may differ slightly from what is displayed on the website. This may occur for a variety of reasons including but not limited to a new/temporary packaging design by the manufacturer, promotional items, same content but different version of an item (e.g. different editions of books or varied book cover design depending on country of print). Some images may also be for illustration purposes only and may not exactly reflect the colour, size and shape of actual item; this is particularly relevant for fruits, vegetables and other fresh produce.


How Are Weighed Items Priced?

Prices of items that need to be weighed (e.g. fruits, vegetables, deli/cold cuts, Meat, Poultry) are based on kilograms weight such as 0.5kg and 1kg. However, you will only be billed for the actual weight purchased.


What If An Item Is Unavailable?

We go to great lengths to ensure we deliver all items in your order. If unavailable at our warehouse and after checking with our Suppliers, the item is still unavailable. We will contact you to offer suitable replacements. You are not obliged to accept the replacements and we will only purchase them after receiving a go-ahead from you. In the case you do not accept the replacement we will refund you the amount of item.


What Do You Consider 'A Suitable Replacement'?

Replacements will typically be a different flavor to what you selected (e.g. apple juice instead of pineapple juice) OR a different brand of a similar quality item OR items with similar function to what you ordered (e.g. mint chewing gum instead of mint sweets).


Do I Pay For Delivery If Items Are Unavailable?

While we make every effort to display an accurate list of items that are in stock in our warehouse and with our suppliers; they are ultimately responsible for maintaining their inventory levels. In the normal course of a business day, the store may occasionally run out of some items. You will not be obliged to pay for any unavailable item. If you are not satisfied with the replacement suggested to you by us, we will refund the monetary value of the item to you via the method in which you made payment.


Can I Return Items?

If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items,

  1. Customers will need to notify the delivery driver or call us immediately of their observation at the point of delivery for Fresh foods and not hours later. This is because we cannot vouch for the customer's storage methods after delivery has been made. Customers have up to 3 days of return for other non-perishable products stating the complaint by sending a mail to service @jankaramall.com, with a picture of the delivered item and a proof of Purchase (Receipt) must be returned along at Pick-up.
  2. The goods must be in an ‘as new’ condition and returned in it’s original, undamaged packaging including any accessories, tags or labels.
  3. The product must not have been used or opened.
  4. All sealed items must not be opened otherwise it would not be accepted on return.
  5. Return Approval of All returned items is subject to our inspection and approval by authorized persons. For a returned item to be approved for return, it must be in an ‘as new’ condition and returned in it’s original, undamaged packaging including any accessories, tags or labels received with it. Items that are not returned in the above condition will be sent back to customer and payment will not be refunded

How do I get a refund for a returned order?

In the unlikely event that items delivered by us are damaged, defective, faulty or do not match their description at the point of collection, you would be sent either a replacement, a shopping voucher or a full refund will be made to you. You are advised to check your goods for any defect, fault or damage before signing the delivery note. If you discover a genuine fault, defect or damage after delivery, you will be required to notify us by sending a mail to service @jankaramall.com, with a picture of the delivered item or call any of our customer service line. A copy of proof of Purchase (Receipt) must be returned along at Pick-up.Items must be returned to us in its original packaging, including any accessories, tags, labels or freebies within 3 days.


Can I Cancel My Order?

When we receive customer orders, we begin processing them immediately. Thus, once an order has been placed and paid for, Jankaramall.com is unable to accept a cancellation of the order.


How Can I Contact You?

We are always happy to hear from you. If your question has not been covered in our FAQ page, please contact us at support@jankaramall.com or call 080 JANKARA / 08095265272 and we will respond immediately.

 

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